Questions? We've got answers
Everything you might want to know about Fivy — how it works, what it costs, and what happens to your data.
What kind of businesses is Fivy for?
Fivy is built for local businesses that live and die by their reviews — salons and barbers, cafés and restaurants, auto shops, clinics, gyms, and more. If you have a Google listing, Fivy works for you.
How does Fivy get my Google reviews?
Just search for your business when you sign up and Fivy automatically pulls in your Google reviews — no complicated setup, and no Google login or API keys to wrangle. New reviews then appear in your dashboard on their own.
Which review sites does Fivy support?
Fivy focuses on Google reviews — where most local customers look first (over 70% of review-readers use Google). Support for more platforms is on the way.
How often does Fivy check for new reviews?
On Pro, Fivy checks for new reviews every day and alerts you — so you can reply while the customer’s experience is still fresh. The free plan imports your latest reviews once.
Does Fivy post replies to Google for me?
Fivy writes the perfect reply — you copy it and paste it on Google with a single tap (we link you straight to the right spot). You’re always in control of exactly what goes out under your business’s name; nothing is posted without you.
Will the AI replies actually sound like me?
Yes. You set your tone of voice and every reply is signed off in your business’s name. Each one is a starting point you can tweak in seconds before posting — so it always sounds human and on-brand.
Can I reply to old or negative reviews too?
Absolutely. You can generate a reply for any review — new or old, glowing or critical — any time. Fivy is especially handy for difficult reviews, where a calm, well-judged response matters most.
Is there a mobile app to download?
No download needed — Fivy works beautifully in any phone browser, so you can check reviews and post replies from anywhere.
Do I need a credit card to start?
No. The free plan lets you see your reviews and try AI replies with no card and no commitment. Upgrade to Pro only when you’re ready.
How much does Fivy cost?
Free is free forever. Pro is A$29 per month — about A$1 a day — for daily monitoring, unlimited AI replies, full analytics and a weekly report. Business pricing is tailored for multi-location operators; just get in touch.
Can I cancel any time?
Yes — Pro is month-to-month with no lock-in. Cancel whenever you like, right from your settings, and you won’t be charged again.
Is my data safe?
Fivy only reads your publicly available Google reviews and never changes or posts anything without you. Your data is yours — cancel any time and it’s permanently removed.
Ready to turn your reviews into customers?
Set up in minutes and let Fivy keep your reputation working for you — every single day. Free to start, no card required.
No credit card · Set up in 2 minutes · Cancel any time